ADDRESS

4726 RIVER CREEK TERRACE 

BELTSVILLE, MD, 20705

 OFFICE HOURS

MONDAY - FRIDAY 8am-5pm

 SATURDAY CLOSED

SUNDAY By Appointment Only

CONTACT

INFO@CARLASCLEANINGSERVICES.COM 

 240 847 0765

 

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Policies 

50% Deposit

All One Time Or Initial Cleanings Require A 50% Deposit Of The Quoted Price To Hold The Date. 

If No Quote Has Been Given Yet, The Deposit Will Be 50% Of The Minimum Price For That Cleaning. ( This Is Determined By Type Of Cleaning And Size Of Home. 

Consultation 

All Consultations Have An Arrival Window Of One Hour. 

Clients Will Receive A Text The Day Before To Confirm. 

Cancellation  

Clients Are Asked to Give More Than 24 Hour Notice For A Cancellation. 

It Is Difficult To Schedule A Client To Fill That Space Last Minute And It Does Affect The Team. 

Although There Is  No Fixed Cancellation Fee,  The Price Does Increase To The Correlating Price Level.

Each Client Is Given Four Prices.  Weekly, Biweekly, Monthly, As Needed. 

 

For Example : If A Weekly Client Cancels And Reschedules To The Next Week, They Will Be Charged the Bi Weekly Price. 

Move In/ Out

The House Must Be Empty. Please Notify The Office If You Are Not Finished With Moving, And We Will Reschedule Your Time. 

IIf The Team Arrives And The House Is Not Empty, The Team Will Go To Clean Another Home And Return. 

Renovation / Post Construction

All Renovations/ Construction Must Be Completed Before Cleaning.

Please Notify the Office If Everything Is Not Finished, And We Will Reschedule Your Time. 

f The Team Arrives And Everything Is Not Finished, The Team Will Go To Clean Another Home And Return. 

Damaged Items

Any Damaged Items Must Be Handled With The Office Manager. Please Email or Text Photos. 

Please Provide A Quote For A Replacement Or Similar Item And A Check Will Be Mailed Out In 3-5 Business Days. 

Any Item That Is Reported After Two Days From The Cleaning Will Not Be Replaced.